Arab Tools terms and conditions shall apply to the sale and purchase of products through website and application. With every active interaction, you will be asked to agree to the terms and conditions and also the contact details if you are registered as a business account.

Terms of use

●Only registered users get complete access to the Arab Tools website and application

●Upon registration, you get the option to choose on not to receive any notifications or newsletters from us

●You are independently responsible for the user information credentials’ security and access to our platform

●All of your submitted personal information shall be gathered, used, and governed by us.

●Arab Tools reserves the complete right to alter, amend or to correct any errors, inaccuracies or omissions, to facilitate with up to date information

Agreement to order

Upon every access to order items through our platform, you agree to not:

a.use our Services if you no longer fulfill the eligibility criteria to purchase from us.

b.interfere with user’s listings other than yours.

c. take any action that may damage the feedback and rating systems of Arab Tools

d. post false, inaccurate, misleading content or reviews against us.

e.transfer your account or credentials to another party without prior consent from us

f.distribute any viruses or any other technologies that shall harm our services.

g.infringe the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property.

h. Try to alter or interrupt any technical measures we use to provide the Services.

Order & Payment Conditions

By placing an order through Arab Tools, you provide our third-party payment processer, the authority to process your credit/debit card details against the amount of your order. We do accept payment by,

a)credit/debit card

All purchases can be fulfilled via credit/debit cards

b) E-Wallet

The exclusive E-Wallet payment feature enables the clients to have an overwhelmed shopping experience with pre-credited money. This wallet with unlimited validity can get recharged for a minimum of 100 AED, and the client gets an extra 5 AED credit per given minimum recharge for future transactions.

c) Cash on delivery

For B2C accounts, buyers get the cash on delivery service, only if the ordered amount is equal or NOT more than AED 5000/ and COD will not be available for orders above AED 5000. But for B2B accounts, there is no limit and the buyers get Cash on Delivery payment option for any approved orders.

d) The credit card purchase delivery

AT Provides credit card purchase option for both B2B and B2C account holders. For B2C buyers, purchase for a maximum amount of 5000 AED gets this option of payment and this option will not be available for any purchase above this amount. But for B2B accounts, there is no limit and buyers get a credit card payment option for any approved orders.

e) PDC

We do accept postdated cheques of business accounts, however, the purchased plan of the client satisfies the same. All liability falls to the respective account if there is no sufficient balance or any other reason that prevent the cheque has to be cleared on time.

f) Express Payment Machines / Kiosk Express Transfer

This payment option is available only for B2B accounts. Once the payment is received and confirmed by our bank, we confirm on order and arrange for the delivery. You can find the express payment machine locations here (using this link)

g) Transfer through exchange

This payment option is available only for B2B accounts. Once the payment is received and confirmed by our bank, we confirm on order and arrange for the delivery. You can find the exchanges we are dealing with here (using this link)

h) Bank Transfer

Payment via bank transfer is available only for B2B accounts. Once the payment is received and confirmed by our bank, we confirm on order and arrange for the delivery.

To authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result. We may remove or add cards or other payment methods that we accept at any time without prior notice to you.

Cancelling Order

You can cancel the order upon submitting your reason. If the stated reason for the withdrawal seems genuine for us, order cancellation shall get processed.

Our Cancellation

We may cancel your order(s) if:

●We may cancel the orders upon breach of contract or failure to pay on time.

●You fail to provide us with information that is necessary to process with the order

●You do not collect the order within the time from us

●You attempt to bulk or multi-order purchase following clause below. We possess the right to reject any orders, upon the genuine reason for detecting bulk purchasing or multiple units of similar products being purchased.

Invoice

We will issue an electronic invoice for your purchase and send such an invoice to the email address you provided to us.

Reselling

We have multiple authorized resellers on our platform. You are required to accept individual terms and conditions while you use their profile to purchase from our platform.

Copyrights & Trademark

The trademarks, logos, designs, and services displayed on our website are the sole property of Arab Tools and any reproduced, duplicated, copied or modified use of the same without consent may invite legal formalities.

Facilities

All facilities offered by the Arab Tools platform, its sellers, and resellers are strictly intended for the pure trading purpose, and no activities or intentions to damage or destroy the same shall be prosecuted.

Dispute

Any dispute, grievance or issue with our services can be resolved at its best via discussion with our team. We will endeavor to resolve your issue as soon as possible. Upon the failure to settle down the disputes, any claims or disagreement arising out of or in connection with these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall legally proceed.

Governing Law

All sorts of disputes, disagreement, or violation subject to the use or access of this platform fall under the application of the law of the Dubai International Finance Center (DIFC). Any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall be referred to and finally resolved by arbitration under the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Claim

Any claims by the buyer can be submitted within 30 days of the shipment and no returns, refunds or replacement will be given without the authorization from the concerned department.

Third-party seller

No third party sellers are given the authority or right to enforce any of the terms and conditions of this platform.

Our liability

We are liable only for the services offered on the platform and we do not take any liability for any products by the sellers on our platform. In no event Arab Tools be liable for the cost of procurement of substitute goods by the customer, loss of use, data, profits, consequential losses damages, product return costs, or patent claims