Arab Tools is dedicated to providing every right and
privilege to the consumers, wherein, in the case of any disagreement, grievance
or issue with us, we provide complete assistance and procedures to resolve it
at best. All of our consumer interaction and activities comply with the new federal law on
consumer protection which is in line with the
Unified Law on Consumer Protection of the Gulf Cooperation Council Countries
●The right to be safe: Every consumer
has the right to be protected against anything harmful to health and safety.
●The right to be informed: The
consumers are given with the right to be informed about anything that will
assist him/her in buying and consuming goods properly
●The right to choose: the consumer
has the right to choose from a variety of quality goods and services sold in
●The right to be heard: the
consumer's interests and views are to be taken concerning the development of
goods and services.
●The right to be compensated: the
consumer has the right to a fair solution for his/her grievances about
substandard, unsafe and unduly expensive goods and services, unfair claims, and
other unfair consumer practices.
●The right to be educated: The
consumer has the right to gain the necessary knowledge and skills needed to
have a better shopping experience
Any consumer complaints can be resolved within our platform.
However we provide our consumers the awareness about their rights and if in
case you need any legal assistance, you can raise a complaint to the Consumer
Protection Department under the Ministry of Economy
UAE. The ministry’s hotline (600-522-225) is available to receive complaints
related to infringements of the rights of the consumers.
You can complain in case of any commercial fraud, price
hikes, after-sales issues, or if we refuse to refund or exchange faulty items
upon meeting eligibility.
Consumer complaints can be placed via direct visits, call or
through e-mail to the Consumer
We adhere to the consumer protection law of the UAE and to
proceed with any complaints we always provide all technical support. Any
requirements or assistance on sold products to provide customers with
high-quality service experience never get rejected from us.
We always work cohesively to create a positive perception
among our customers. We always advise our customers to have a proper
understanding of the offers, promotion, pricing, and every detail on your
purchasing product(s) and never to add any expectations beyond the
specifications, that may lead to dissatisfaction.
Over the satisfactory service and friendly interaction, we
have always strengthened the volume of loyal customers. We provide our
customers with loyal cards, programs, and many more to reward them for the best
business experience they are giving in.
Prices and payment policies in this platform are set by the
individual seller and the invoicing and related responsibilities lay within the
seller. The prices of all items selling on this platform adhere to the best of
pricing the market. The decisions such as suspension/cancelation of delivery
against the late payment or any other obligations are the sole discretion of
We have a trained pool of customer care employees who could
serve with the best of experience to our beloved customers. Any complaints or
requirements that need to get through us, can be lodged with our 24 hours’
customer care cell via call or mail
Registration is free and easy!