• Are the brands authentic?

    On Arabtools.com, we ensure that our brands are authentic and sourced from trust-worthy suppliers. You can view the brands we are selling in our website and you can talk to our customer service for any concerns or clarifications

  • What are the categories you have included in your website?

  • Do you accept returns/exchanges?

  • How can a buyer get refund?

  • Do you allow refunds for a change of mind?

  • Are the buyer allowed to cancel order?

  • Do you accept any consumer claims?

  • To where do you ship? How long does it take you to process an order before it is dispatched?

  • Do you ship packages internationally?

  • What if you are unable to receive the package during the scheduled delivery?

  • Can the buyer acquire loyalty/reward points?

  • Do you provide warranty?

  • Do you have a free installation services?