Return & Replace

You can return or replace most of the items purchased from arabtools.com. However, the return options and policies may differ from seller to seller and item to item, or reason for return. You can view the return policy of the individual seller before you purchase an item by clicking the Returns and Refunds Policy section of the seller’s profile page.

Returns Policy

B2C returns

Any items shipped from arabtools.com can be returned within 10 days of receipt of shipment in most cases. Mostly the return is free of cost and you will get notified if any shipping charge is applicable from the individual seller. The return window for any item you've ordered also varies as per the seller policies. You may get charged for a 20% towards restocking fee, even if you return the item in original condition within the return window.

B2B returns

The decision to approve the returns of the shipped item shall remain as the final discretion of Arab Tools. However, the business may get asked to submit proof or reason for the return, which may or may not get approved on multiple grounds. If the order returns get approved upon authenticating proof reasons, all related cost will get back charged from the client.

Replacement Policy

Replacement policy is applicable only for the B2C customers. Any items shipped from arabtools.com can be replaced within 10 days of receipt of shipment in most cases. Mostly the replacement is free of cost and you will get notified if any shipping charge is applicable from the individual seller.

Refund policy

Upon every eligible item, Arab Tools issues a refund through the same medium of purchase payment. However, while returning an item, you can choose your preferred refund method in the Returns Center. If you're receiving a refund after we have received your item, it may take an additional three to five business days to process your return fully and to issue your refund.

How to return?

●The return of the items can be done through shipping or delivery agency available near

●All items eligible for exchange or return should be firmly packed, avoiding any damages further, and should be inserted with any paperwork that was included when you requested your return from the Online Returns Center.

●In case of not having original product packaging, use a sturdy box, and include paddings such as packing bubbles or newspapers.

●Return or exchange items should attach the return label to the package.

Return procedure

The return and replacement procedure must follow the terms and conditions that make the item eligible for the same.

Conditions to follow on the return

Arab tools offers an exchange or replacement service through our Online Returns Center if your exchange or replacement item meets the below criteria.

●The item must be shipped and sold by arabtools.com

●The item should not be a gift received by you

●The item should be the original one purchased from us

●It should be originally purchased with a credit card

●The item should not be of the one purchased with a promotion other than shipping

●Item can be exchanged only for a different size or color or other variants

How to replace?

The replacement window for any item you've ordered also varies as per the seller policies. You can view the replacement policy of individual sellers in their profile. The replacement service can be booked after the confirmation on eligibility to replace the item is received by you.

How to Refund?

You can request a refund through our customer desk if the item meets the eligibility to refund. Upon approval, the seller may provide a refund through the same card or bank you used at the sale points or E-wallet.

Damaged & Defective items

Damaged and defective items will not be eligible for the return or replacement. However, if the user could prove the damage or defect caused before or during the receipt of goods, shall get the return or refund.

Customer support

Arab Tools provides a customer support desk to assist our beloved customers to have a hassle-free shopping experience. Any issues, complaints, or advice regarding refunds, returns, or replacements can get resolved by writing to us.