You can return or replace most of the items purchased from
arabtools.com. However, the return options and policies may differ from seller
to seller and item to item, or reason for return. You can view the return
policy of the individual seller before you purchase an item by clicking the
Returns and Refunds Policy section of the seller’s profile page.
Any items shipped from arabtools.com can be returned within
10 days of receipt of shipment in most cases. Mostly the return is free of cost
and you will get notified if any shipping charge is applicable from the
individual seller. The return window for any item you've ordered also varies as
per the seller policies. You may get charged for a 20% towards restocking fee,
even if you return the item in original condition within the return window.
The decision to approve the returns of the shipped item
shall remain as the final discretion of Arab Tools. However, the business may
get asked to submit proof or reason for the return, which may or may not get
approved on multiple grounds. If the order returns get approved upon
authenticating proof reasons, all related cost will get back charged from the
Replacement policy is applicable only for the B2C customers.
Any items shipped from arabtools.com can be replaced within 10 days of receipt
of shipment in most cases. Mostly the replacement is free of cost and you will
get notified if any shipping charge is applicable from the individual
Upon every eligible item, Arab Tools issues a refund through
the same medium of purchase payment. However, while returning an item, you can
choose your preferred refund method in the Returns Center. If you're receiving
a refund after we have received your item, it may take an additional three to
five business days to process your return fully and to issue your refund.
How to return?
●The return of the items can be done
through shipping or delivery agency available near
●All items eligible for exchange or
return should be firmly packed, avoiding any damages further, and should be
inserted with any paperwork that was included when you requested your return
from the Online Returns Center.
●In case of not having original
product packaging, use a sturdy box, and include paddings such as packing
bubbles or newspapers.
●Return or exchange items should
attach the return label to the package.
The return and replacement procedure must follow the terms
and conditions that make the item eligible for the same.
to follow on the return
Arab tools offers an exchange or replacement service through
our Online Returns Center if your exchange or replacement item meets the below
●The item must be shipped and sold by
●The item should not be a gift
received by you
●The item should be the original one
purchased from us
●It should be originally purchased
with a credit card
●The item should not be of the one
purchased with a promotion other than shipping
●Item can be exchanged only for a
different size or color or other variants
The replacement window for any item you've ordered also
varies as per the seller policies. You can view the replacement policy of
individual sellers in their profile. The replacement service can be booked
after the confirmation on eligibility to replace the item is received by
You can request a refund through our customer desk if the
item meets the eligibility to refund. Upon approval, the seller may provide a
refund through the same card or bank you used at the sale points or E-wallet.
& Defective items
Damaged and defective items will not be eligible for the
return or replacement. However, if the user could prove the damage or defect
caused before or during the receipt of goods, shall get the return or refund.
Arab Tools provides a customer support desk to
assist our beloved customers to have a hassle-free shopping experience. Any
issues, complaints, or advice regarding refunds, returns, or replacements can
get resolved by writing to us.
Registration is free and easy!