Shipping and Delivery Policies

Arab Tools possess a detailed Shipping and Delivery policies that could deliver exemplary service to customers.

Free shipping

Arab Tools provides free shipping to every purchase order costing more than 10000 AED

Arab Tools Couriers

Delivery of item(s) ordered on this platform is carried by third party agents. Arab Tools always encourage the finest and cohesive delivery system functioning within the stipulated time. The delivery agents work parallel with the sellers and deliver according to the seller’s intimation. In the case of the post-sale services like installations, the seller may take the responsibility to deliver and the user will get the intimation on this concern, during the purchase of items.

Missing packages

Any risk for the Products applies to the Purchaser after delivery of item(s). Any missing with packages or defects with items should be notified within the period mentioned by the seller.

Damaged

Our liability is limited to any defects which appear within the following period from the date of delivery of the Product. We are not liable for defects arising out

Of our responsibilities and we never cover for the defects caused by you.

Failed delivery attempts

●If the first attempt to deliver your product fails, we send you the notification and inform you of how to rearrange delivery or collect the product

●If you do not collect the product from us as arranged or if, after a failed delivery to you, we will contact you for further instructions.

●Despite our reasonable efforts, if we are unable to contact you or re-arrange delivery or collection, we will cancel your order.

Customer Safety

We always prioritize the safety of customers. All of the items will get delivered in Safe packages. We ensure the safety check before dispatch and delivery. We have implemented a safe and secure package and delivery system for all of our products. Extra care for fragile items and well-defined packing for sensitive products are guaranteed here.

Price Gouging

All sellers on the Arab Tools complies with the fair trading system on this platform. Arab Tools provides with the best of deals on everything available here. We promise every item sold here at the most competitive price. Even if there is any increase in the price of item(s) purchased after the order confirmation, the customer will get the item(s) with the same price during order confirmation.

Delivery Costs

The costs of delivery will be as displayed to you on our Site and if the items with free delivery it will be mentioned on the product page

Delivery Date

The delivery date varies as per the item(s) and location. You will get the expected delivery time on product page, and anything related to the delivery depends to the policies of delivery agents and they possess the responsibility of delivery in stipulated time.

Delivery Delays

Arab Tools does not take the responsibility for delayed delivery if our supply of the product is delayed by an event outside of our control.

●In case of any delay out of our reasons, you will get notified on it and we shall arrange for the quick delivery.

●The unpicked/ returned delivery will get notified to you along with the further procedure to collect it.

●If you do not collect the product from us as arranged or if, proceeding a failed delivery to you, we will cancel your order.

ID Requirement Upon Delivery

We may ask to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. Under the circumstances you fail to prove identity, we have the right to refuse delivery and cancel the order.

Title to Products

A product will be considered as yours from and when the purchase order is approved on our platform.

Shipping Areas

Shipping Areas that we covered in UAE and the delivery time for each: