Return and Refund

At Arab Tools, we value your trust and aim to provide a smooth and transparent shopping experience. While most products can be returned or replaced, certain categories have specific return conditions due to their nature or source.

We do our best to make every return, exchange, or refund fair and straightforward.

How to Return an Item?

If you need to return or exchange a product, simply contact our Customer Support Desk to initiate the process. Once approved, the item can be sent back using a nearby courier or delivery service.

When preparing your package:

• Use the original packaging whenever possible.
• Include all accessories, manuals, and any documents received with your order.
• Attach the provided return label securely to the package.

Please note:

• Returns or refunds are not accepted without the original packaging.
• Items must be packed securely to avoid damage during transit.

Eligibility for Return or Replacement

Returns and replacements are accepted under the following conditions:

• The item was sold and shipped directly by Arab Tools.
• It is in unused condition with all original packaging and labels intact.
• The product was purchased using an accepted payment method (credit/debit card or approved e-wallet).
• The request is made within 7 days of receiving the item.

Items purchased under special offers, clearance, or promotional sales may not be eligible for return unless they are defective upon arrival.

Refunds

Once your returned item is inspected and approved, a refund will be processed to the original payment method used at checkout.

Refund timelines may vary depending on your bank or payment provider, but we’ll keep you updated throughout the process.

Damaged or Defective Products

We carefully inspect and package every order before shipping. However, if an item arrives damaged or defective, please contact us immediately with supporting photos.

If the damage occurred before or during delivery, we’ll arrange a replacement or refund at no additional cost.

Order Cancellation

You may cancel your order by contacting us before it is shipped. If the order has already been dispatched, the return process will apply after you receive it.

Arab Tools reserves the right to cancel an order in cases such as:

• Failure to complete payment or provide required information.
• Suspicion of bulk or unauthorized purchasing activity.
• Stock unavailability or pricing errors.

Exceptions and Limitations

Some products have limited return eligibility due to safety, hygiene, or supplier restrictions. These include:

• Customized or specially ordered products.
• Items that have been installed, used, or altered.
• Products that are perishable or safety-sensitive.
• Items returned without their original packaging or missing accessories.
• Home and industrial appliances.

We sincerely apologize for these limitations and assure you that such restrictions exist only to maintain product integrity and safety standards.

Disputes and Claims

If you experience any issue that cannot be resolved through our support team, you may file a formal claim within 30 days of delivery.

Disputes will be handled under the jurisdiction of the courts of Dubai, United Arab Emirates, following the laws of the Dubai International Financial Centre (DIFC).

Customer Support

For returns, refunds, or any issues regarding your order, our customer support team is here to help you quickly and courteously.

You can reach us by email or through the contact form on our website.

Final Note

We take pride in ensuring that every product you purchase from Arab Tools meets your expectations.

While some items may not be eligible for return due to their nature, our team is always committed to finding a fair and customer-focused solution.