Return and Refund

What is our Return & Refund Policy?

You can return or replace most of the items purchased from However, the return options and policies may differ from item to item, or reason for return.

How to return?

The return of the items can be done through shipping or delivery agency available near
All items eligible for exchange or return should be firmly packed, avoiding any damages further, and should be inserted with any paperwork that was included when you requested your return from the Online Returns Center.
In case of not having original product packaging, use a sturdy box, and include paddings such as packing bubbles or newspapers.
Return or exchange items should attach the return label to the package.

What is the return procedure?

The return and replacement procedure must follow the terms and conditions that make the item eligible for the same.

In what conditions we accept returns?

Conditions to follow on the return:
Arab tools offers an exchange or replacement service through our Online Returns Center if your exchange or replacement item meets the below criteria.
The item must be shipped and sold by
The item should not be a gift received by you
The item should be the original one purchased from us
It should be originally purchased with a credit card
The item should not be of the one purchased with a promotion other than shipping
Item can be exchanged only for a different size or color or other variants

How can a buyer get refund?

You can request a refund through our customer desk if the item meets the eligibility to refund. Upon approval, the seller may provide a refund through the same card or bank you used at the sale points or E-wallet.

Are damaged or defective items eligible for return or replacement?

Damaged and defective items will not be eligible for the return or replacement. However, if the user could prove the damage or defect caused before or during the receipt of goods, shall get the return or refund.

Are we providing customer support?

Arab Tools provides a customer support desk to assist our beloved customers to have a hassle-free shopping experience. Any issues, complaints, or advice regarding refunds, returns, or replacements can get resolved by writing to us.

What is our Terms & Conditions if you register an account with us?

Arab Tools terms and conditions shall apply to the sale and purchase of products through website and application. With every active interaction, you will be asked to agree to the terms and conditions and also the contact details if you are registered as a business account.

Terms of use:

Only registered users get complete access to the Arab Tools website and application
Upon registration, you get the option to choose on not to receive any notifications or newsletters from us
You are independently responsible for the user information credentials’ security and access to our platform
All of your submitted personal information shall be gathered, used, and governed by us.
Arab Tools reserves the complete right to alter, amend or to correct any errors, inaccuracies or omissions, to facilitate with up to date information.

What is our Order Agreement?

Upon every access to order items through our platform, you agree to not:
a. use our Services if you no longer fulfill the eligibility criteria to purchase from us.
b. interfere with user’s listings other than yours.
c. take any action that may damage the feedback and rating systems of Arab Tools
d. post false, inaccurate, misleading content or reviews against us.
e. transfer your account or credentials to another party without prior consent from us
f. distribute any viruses or any other technologies that shall harm our services.
g. infringe the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property.
h. Try to alter or interrupt any technical measures we use to provide the Services.

By placing an order through Arab Tools, you provide our third-party payment processer, the authority to process your credit/debit card details against the amount of your order. We do accept payment by,

What is our Payment Terms?

a) credit/debit card
All purchases can be fulfilled via credit/debit cards
b) Cash on delivery
COD will not be available for orders above AED 5000.
Note: To authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result. We may remove or add cards or other payment methods that we accept at any time without prior notice to you.

Are you allowed to cancel your order?

You can cancel the order upon submitting your reason. If the stated reason for the withdrawal seems genuine for us, order cancellation shall get processed.

Can Arab Tools cancel your order?

Yes. We may cancel your order(s) if:
You place an order upon breach of contract or failure to pay on time.
You fail to provide us with information that is necessary to process with the order
You do not collect the order within the time from us
You attempt to bulk or multi-order purchase following clause below. We possess the right to reject any orders, upon the genuine reason for detecting bulk purchasing or multiple units of similar products being purchased.

How we issue invoice?

We will issue an electronic invoice for your purchase and send such an invoice to the email address you provided to us.

Is it required to accept individual terms and conditions?

We have multiple authorized resellers on our platform. You are required to accept individual terms and conditions while you use their profile to purchase from our platform.

Did we acquire Copyrights & Trademark?

The trademarks, logos, designs, and services displayed on our website are the sole property of Arab Tools and any reproduced, duplicated, copied or modified use of the same without consent may invite legal formalities.

Can buyer submit dispute?

Any dispute, grievance or issue with our services can be resolved at its best via discussion with our team. We will endeavor to resolve your issue as soon as possible. Upon the failure to settle down the disputes, any claims or disagreement arising out of or in connection with these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall legally proceed.
All sorts of disputes, disagreement, or violation subject to the use or access of this platform fall under the application of the law of the Dubai International Finance Center (DIFC). Any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall be referred to and finally resolved by arbitration under the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Can buyer file Claims?

Any claims by the buyer can be submitted within 30 days of the shipment and no returns, refunds or replacement will be given without the authorization from the concerned department.

What is Arab Tools liability?

We are liable only for the services offered on the platform and we do not take any liability for any products by the sellers on our platform. In no event Arab Tools be liable for the cost of procurement of substitute goods by the customer, loss of use, data, profits, consequential losses damages, product return costs, or patent claims.